When economic uncertainty dominates headlines, businesses search for ways to do more with less. Productivity, efficiency and cost savings are must-haves and if you want to achieve those goals, you must equip your workforce with the right tools.
Slack has a scalable solution for every company, no matter its size, region or industry. From custom bots that automate processes for increased efficiency to Salesforce integrations that streamline sales cycles, Slack provides a flexible way to work with all your people, apps and partners in one space. With Slack, you can get your team on the same page with a culture of connectivity that yields new opportunities and profit.
For example, back-to-back meetings held via video conferencing are inefficient, and siloed conversations in emails or disparate chat systems obscure the flow of information. Companies must have multifaceted, easy-to-use options. True digital transformation touches everything from employee engagement and culture to operating costs and customer loyalty. That’s where Salesforce + Slack comes in as a collaboration tool native to the digital workplace.
What other companies have integrated Slack and Salesforce?
Salesforce & Slack Integrations
Leveraging collective team knowledge, Vodafone puts power in the hands of developers to resolve customer issues faster. Vodafone has adopted Slack to:
- Leverage team knowledge to scale efficiently
- Put power in the hands of developers
- Resolve customer issues faster
Results
Vodafone reduced that cycle from around three months to 30 minutes—and the company aims to lower it even more.
Nutanix has found a better way for engineers to collaborate, resolve IT tickets faster with fewer technicians and drive meaningful engagement. Nutanix
uses Slack to:
- Provide a better, faster way for engineers to collaborate globally
- Resolve IT tickets in 34% less time with 27% fewer technicians
- Drive meaningful engagement and a 90+ NPS score
Intuit leverages AI and custom Slack bots to solve cases quickly, and has developed a searchable knowledge base to improve agent confidence and net promoter scores (NPS). To empower its own teams and optimize products, Intuit uses Slack to:
- Leverage AI and custom bots to solve cases 36% faster
- Develop a searchable knowledge base that has saved customers 2,000 hours
- Improve agent confidence by 20% and NPS by 12%
The Results
Leveraged AI to save 9,000 annual hours for agents.
Procore uses Slack to accelerate deal cycles, streamline sales, support reps and improve partner collaboration. With the Slack and Salesforce integration, Procore has been able to:
- Accelerate deal cycles by 15-20%
- Streamline the sales cycle, saving 4-6 hours per week
- Support sales reps and accelerate partner collaboration by 25%
Veepee increased internal response rates and product release efficiency while decreasing incidents with Slack to:
- Increase internal response rates by 54%
- Decrease incidents by 67%
- Increase product release efficiency
Belong championed collaboration to deliver faster solutions, create a culture of connection and usher in new leaders. As Australia’s first carbon-neutral telecommunications company, and uses Slack for so much more than chat and social purposes, including to:
- Collaborate to deliver better, faster solutions
- Create a culture of connection
- Usher in new leaders
With Slack, Canva runs asynchronous standups to increase efficiencies, ensure alignment across time zones and support its unique culture. Slack helps Canva’s global teams to:
- Run asynchronous standups to save just over 63 hours a week
- Ensure alignment and foster a sense of community across time zones
- Support the “Canvanauts” culture with Slack emoji
REVOLUT
Revolut has built custom workflows in Slack to improve its sales enablement process so salespeople can spend less time dealing with operational matters and more time focusing on sales. Reolut uses Slack to:
- Establish, scale and onboard sales teams
- Move from calls to asynchronous collaboration
- Improve operational efficiency and productivity with workflows
Solarisgroup uses Slack to meet regulatory standards, guarantee data security and protection, and keep the workforce agile, all at scale. It connects its people, teams
and machines through Slack, which helps it:
- Meet regulatory standards
- Guarantee data security and protection
- Keep its workforce agile at scale